The Field Technician is responsible for performing tasks associated with installation and/or maintenance of digital communication equipment. Field Technicians perform new customer installations, service calls, de-installations, and network maintenance, among other projects. The successful candidate must be driven to learn new technologies and be capable of mastering tasks quickly, self-starting and dedicated to being part of a team.
Essential Duties and Responsibilities:
Perform installations of microwave dishes and antennas.
Installation of cameras (indoor and outdoor) traffic poles.
Installation of wireless access points on non-penetrating mounts and inside of buildings.
Assemble and install non-penetrating roof mounts and wall mounts, cabinets and equipment racks.
Cabling installation (run and terminate cables, including Cat5/6, DC power (low voltage) and fiber), PVC / flex conduit installation.
Mount and align microwave radios
Install other connectivity equipment such as power supplies, routers, etc.
Understand TCP/IP and networking issues.
1+ year of experience installing digital wireless equipment and/or related technical fields
Experienced with installing equipment racks, and grounding.
Microwave and wireless radio frequency experience
Level 2: (plus the above)
Work with the RF Engineering team to inspect RF (microwave radio) installations. This will include logging into the radios; verify radio parameters and working with the RF Engineers to ensure that radio links are installed so that they operate at the proper efficiency within the necessary operating tolerances.
Ability to perform higher level troubleshooting of RF problems.
Ability to interface with customers effectively and complete installations.
Ability to secure written installation completion sign-offs from customers.
Ability to provide guidance regarding and work with customers to resolve most installation issues.
Be able to install and troubleshoot routers, switches and other network related equipment
Be able to perform post installation inspections and recommend corrective action in a written, well documented manner.
Providing guidance and technical training/direction to more junior installers
3+ years of experience installing digital wireless equipment and/or in related technical fields
Level 3: (plus the above)
Work with the RF Engineering team to certify RF (microwave radio) installations.
Capable of high level troubleshooting of all facets of an installation (RF, IP and physical hardware/cabling) in order to resolve service issues
Ability to provide guidance regarding and work with customers to resolve the most installation issues.
Serves as a coach, teacher, and mentor to other technicians
Have at least two current radio manufacturer certifications
Familiarity with one or more of the following equipment is a major plus:
Radio Manufacturers: Cambium, Cisco, Exalt, BridgeWave, Nokia, DragonWave, Redline, Ruckus (Wimax technology), Aruba.
Specific Radio Models: Zebra-7161's Access Points, DragonWave- Duo's / Quantums, Cambium-PTP800, PTP650, PTP450, Cambium PMP radios.
Cameras: PTZ, Domes, Fixed, IR/night vision, Analog, HD, Digital, Motobix cameras, Axis cameras
Minimum Qualifications and Experience:
High School Diploma or GED certificate
Proficient with Microsoft Office (Word, Excel, Outlook)
Strong organizational and planning skills, and capable of managing several complex tasks at a time
Excellent interpersonal and communication skills both written & verbal
Strong customer service skills
Must be a team player and accept instruction
Ability and willingness to travel frequently - up to 75%
Ability to work outdoors in all weather conditions and altitudes
Ability to lift 50 pounds regularly
Ability to work from lift/bucket truck platform up to 100'
Ability to work on rooftops two stories and above
Certifications, Licenses and Additional Requirements:
Required to be on a rotating 24/7 on-call system support schedule
Daily driving and maintenance of company vehicle (may include bucket trucks)
Must be able to obtain a DOT Medical Card
Must have or be willing to obtain OSHA Construction Industry 10-Hour DOL Card
Must have or be willing to obtain CPR/First Aid Certification
May be required to obtain a bucket truck or aerial lift certification
Must be able to pass a background check and drug test
Must be able to pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check upon employment and maintain CJIS eligibility.
Scientel Solutions offers competitive compensation to all of its employees as well as comprehensive benefits including: Medical, Dental, Vision, 401(k), Paid Time Off, Holiday pay and more.
Scientel Solutions is a diverse networking integration company supporting the dynamic and sophisticated needs of the communications industry. Headquartered in Lombard, Illinois, with other offices in Texas, New Jersey, and Hawaii, Scientel is your source for providing multi-site wireless communication systems to the private and public community. Our innovative team deploys secure solutions that increase communications, reduce overall costs and improve the ability to service our customers.